Our refund policy is simple, and applies under the following conditions:
If you find we have misled you in any way (ex: we promise something in our free tour that does not exist in our members area), we'll give you a refund.
If your computer setup meets or exceeds our minimum specs and a significant portion does not work (this must be substantiated), then we'll provide you with a refund.
If our site is down for a significant portion of your subscription, we will either extend your subscription for double the duration of downtime, or give you a refund.
If we supply something that is corrupted or does not work and if you allow us reasonable time to fix the problem with your assistance, we will give you a refund.
We do not give refunds for the following reasons:
"I forgot to cancel"
We make it very simple to cancel your account. If you're worried about forgetting to cancel, then cancel rebills on the day you join; you will still have access to the site for the period you paid for. We cannot give a refund for a forgotten cancellation.
"The videos don't work!"
We will help you solve your video problems and we have a high success rate in most cases, however we require you to assist us. This means you need to be prepared to spend a small amount of time gathering information or installing specific software. If you are not willing to do this, we cannot offer a refund.
"Your site was not what I expected when I joined"
We make it abundantly clear what our site does, and does not include. Our "tour" area is an honest representation of what can be found in the members area. The responsibility is with you; if you're after a specific thing, look for it on the tour first or please contact us and we'll reply as soon as possible. We do not refund for a change of mind.
"I cannot log in with my password"
If you expect to have access to the site but do not, you can look up your account details using the "Lost Password" feature or send us an email and we will respond quickly.
"My son / relative / friend / whatever used my credit card to subscribe"
You need to speak to the person who used your card, not us or your bank. Both we and your bank provided the service we were contractually obliged to - you let your credit card get into another person's hands, so it's not us who's liable in this instance; part of the terms of your card with the bank is to keep it secure.
We're a small business that's run legitimately and fairly. Please show respect to us and yourself by dealing with the offender in your own home, not projecting the problem on to others to solve.
KENDRASINCLAIRE.COM MINIMUM SPECS:
We recommend using the following software to view our websites:
Windows XP, Vista, or higher
Microsoft Internet Explorer 9+
Windows Media Player 10+
OS X 10.5 and above
We DO NOT SUPPORT MacOS 9!
While this site might work on a lower spec, we do not guarantee it.
Our Billing Processor:
If you are experiencing problems with your account, or wish to cancel your membership please visit:
CCBill Support Area
You may also contact us directly with any password problems, or other support issues:
Policy Revision and Updates